Critical Success Factors and KPI

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Critical Success Factors and KPI
 
Every industry or organization will have its own goals and aspirations. Every work that needs to be completed successfully and effectively will follow a certain procedure. All things considered, each procedure will have a unique cycle from beginning to end. A lot of the activities will be repetitive. Not every activity will be CSF. CSF is a list of few crucial actions that will assist in breaking the cycle and assisting in achieving the objectives. 
 
Each CSF will have its own key point indicators (KPI) to characterize the CSF.  The concept of CSF and KPI is morely applicable when developemnt any Strategic Management Plan (SMP) or conducting research.
From the above discussion, I may conclude a definition of CSF:
CSF are the list of potential activities or variables that have influence to end the process effectively to achieve any vision.
 
Example-
NAPD is a leading training academy in Bangladesh. Different training courses are offered in a year. NADP has goal to get 100% satisfaction report from the trainee evaluation. What factors and KPI can be to success a training course?

CSF

KPI

Registration

Ø  Online platform

Ø  Access all platform

Ø  Confirm by message

Communication with trainee

Ø  Verbal communication with every trainee

Inauguration

Ø  Time maintain

Ø  Guests selection

Develop program schedule

Ø  Update

Ø  Approval

Speaker selection

Ø  Call best speakers

Ø  Close contact with speakers

Session conduct

Ø  Timely start

Ø  Timely end

Ø  Training tools ensured

Study tour

Ø  Select proper place

Ø  Comfort journey

Ø  Report presentation

Food delivery

Ø  Delicious foods selection

Ø  Cafe services

Ø  Cafe cleanliness

Closing ceremony

Ø  Select guests

Ø  Timely start and end

Alumni members

Ø  Register for alumni

Ø  email contact



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