Role of Critical Success Factors and KPI for Developing SMP
Critical Success Factors and KPI Dr. Engr. Md. Abdur Rashid www.rashid-bd.info Every organization or industry will have its own objectives. Every task that must be finished successfully and efficiently will adhere to a specific process. Ultimately, every process will have a distinct cycle from start to finish. There will be a lot of repetitive activities. Activities won't all be CSF. CSF is a list of a few crucial actions that will help break the cycle and help accomplish the goals. The key point indicators (KPI) used to describe each CSF will be unique. The CSF and KPI concepts are more useful when creating a Strategic Management Plan (SMP) or carrying out research. From the above discussion, I may conclude a definition of CSF: CSF are the list of potential activities or variables that have influence to end the process effectively to achieve any vision. Example- NAPD is a leading training academy in Bangladesh. Different training courses are off...